At Industrialatoz, we are committed to ensuring your utmost satisfaction with your purchases. While we sincerely hope that you are delighted with your order, we understand that issues may arise. In the event that you are not satisfied, please contact us promptly at sales@Industrialatoz.com so that we can assist you in resolving any concerns you may have.
Return Policy
We offer a 14-day return policy from the date of receipt of your item. To be eligible for a return, please ensure that the item meets the following criteria:
- Condition: The item must be unused, undamaged, and in its original packaging.
- Proof of Purchase: A receipt or proof of purchase is required to initiate the return process.
To request a return, please contact us via the email address mentioned above, and we will provide you with detailed instructions on how and where to send your package. Unauthorized returns cannot be accepted.
Please note that you are responsible for covering the shipping costs associated with the return. We recommend using a registered or tracked postage service and suggest pre-paying all postage fees. Additionally, we advise insuring your parcel to safeguard against loss, theft, or damage during transit. We cannot be held responsible if the package is not insured and encounters issues in transit.
Once we receive and verify the eligibility of your returned item, we will proceed with the necessary steps to process your refund or exchange according to your preference.
If you have any questions or require clarification, feel free to reach out to us at sales@industrialatoz.com.
Conditions: Here are key points regarding our Money Back Guarantee:
- The guarantee applies only to the first online order; subsequent orders of the same product are excluded.
- Refunds or exchanges must be requested within 14 days of the purchase date.
- For products purchased from a retail store, returns should be made to the original store of purchase for a refund or exchange.
- The Money Back Guarantee covers the total amount paid for your order, with return shipping costs being the customer’s responsibility.
- The guarantee is applicable only to orders delivered within Australia and does not apply to international purchases.
- We regretfully cannot accept returns on sale products.
Exceptions:
Please be aware that our Return and Refund Policy does not cover the following scenarios:
- Products that have been used or altered beyond their original condition.
- Products purchased from unauthorized resellers or third-party platforms.
In such cases, we reserve the right to refuse a refund or return.
We appreciate your understanding of our return policy and strive to make your shopping experience at Industrialatoz as pleasant as possible.
Thank you for choosing Industrialatoz.
